Call Center Agents in Think Vision Group

Call Center Agents

Job Summary

Work Type: Shift base

Age range: 18-35

Contract type: Project Base

 

Job Details

 

Date Posted:      13 Aug 2017        Reference:         TVG-004

Closing Date:      30 Sep 2017        Work Type:         Full Time

Number of Vacancies:   40           Gender:               Any

Functional Area:               Call Center          Open Ended:     Yes

Nationality:         Afghan Salary Range:     14000 to 0 AFG

Contract Type:  Service Contract               Years of Experience:       1 Year(s)

Contract Duration:           1 Year(s) & 0 Month(s)  Extension Possibility:      No

Probation Period:            3 Months

 

About Think Vision Group

 

Think Vision Group (TVG) provides standard and professional services in Strategic Business, Human Resources Management, Catering, Events/Conference Management, Outsourced/Managed Services, and ICT Consulting. TVG also provides internal and overseas Training and Development and Job Placement and Security Services.

 

Duties and Responsibilities

 

  • Responsible for reaching the Call Center Target from quantity and quality perspective.
  • Resolve Customers’ Inquiries & Complains on time.
  • Answering to Customers’ inquiries and solving the problems online using Call Center provided facilities, information and own knowledge and training obtained regarding Call Center.
  • Assigning the complaints with required data that can’t be solved immediately as 1st call resolution to related department as per existing protocol with concern departments (KPI).
  • Feeding the nature of complaints and enquiries in existing software (Call Reasons & TTS) for further reference, correspondence and reporting.
  • Response all Customers’ calls which land up in Call Center 888 help line according to standard Call Center Scripts.
  • Attend in any shift i.e. early morning, morning, evening, night etc assigned by the team leader
  • Being on time and perform all works given in for Call Center Agent by Call Center Team supervisor & WFM.
  • To maintain adherence, cleanness, tidiness, discipline and professional attitude with internal and external customers.
  • To be flexible 24/7.
  • Report directly to Call Center Respective Team Leader.
  • Any extra task(s) and assignment(s) given by call center supervisor.

 

Skills

 

Qualifications

 

The candidates should meet the below criteria and qualification in order to be considered for the test:

  • Must be high school graduate, University Graduates preferred
  • Should be fluent in English, Dari and Pashto – well spoken, good in writing and reading
  • Basic knowledge of computer especially MS. Office
  • Those who are not eligible for the language requirement please do not submit your CVs to the email
  • Female candidates are highly encouraged to participate in the process

 

Job Location: Afghanistan – Kabul

Education: High School,

 

Submission Guideline

 

Those who fulfill the above selection criteria should send their updated CV/ resume to below submission Email:

CVs must be in word format

 

Interested candidates whom meet the selection criteria will be notified through email they have applied.

Submission Email

Jobs@thinkvision.af

Source content:jobs.af

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